Automation Testing
Build a practical acceptance checklist for normal cases, exceptions, failures, handoffs, and recovery.
1 published Field Note
Understand how to test customer automation before it is trusted with live inquiries and follow-up.
Automation testing should prove the customer journey, not merely confirm that a trigger fired. A useful test covers valid and invalid inputs, delayed services, duplicate events, human escalation, customer-facing messages, saved records, and a safe recovery path when an outside system is unavailable.
A workflow can look finished in a demo while still losing context, duplicating messages, or failing silently when a real customer behaves differently from the happy path.
Three signals worth inspecting
- 01Only the happy path was tested
- 02Failures do not alert an owner
- 03Duplicate actions can reach a customer
Follow-Up & Automation
These articles focus on acceptance criteria, failure handling, operating ownership, and the evidence needed before a workflow is considered dependable.
Field Notes on Automation Testing
1 published Field Note
Archive membership and the published count come from the current Field Notes record. When an article title includes a number, review that article's linked source or stated method before using the figure in a decision.
