Public utility guide
How this diagnostic works
See where a suitable service opportunity stalls before estimate, booking, or authorization.
- Who it is for
- Collision Repair & Auto Body
- What it returns
- Directional annual opportunity range, separate senior-time cost, trust-risk interpretation, assumptions, confidence, and recommended next step.
- Cost and contact boundary
- Free public diagnostic. No contact information or appointment is required to see the result.
- Related system family
- Intake Systems
Inputs you provide
- How many serious new collision-repair inquiries reach the shop in a typical month?
Count vehicles, damage types, insurers, and locations the shop could realistically assess. Exclude repair-status calls and spam.
- What share wait, go quiet, or never reach the right estimate or authorization step?
Use recent experience across calls, forms, texts, estimate requests, scheduling, dispatch, and follow-up.
- When a suitable inquiry reaches a prepared estimate path, what share normally authorize the work?
Use recent performance for comparable service opportunities rather than an industry average.
- What gross contribution after parts, sublet work, and direct labor best represents one repair?
Use one repair order only. Exclude supplements not yet known, future work, referrals, and lifetime value.
- How many estimator, production-manager, or senior advisor hours go into coordinating new collision opportunities each month?
Include routine qualification, scheduling, dispatch coordination, estimate follow-up, repeated explanations, and status updates. Exclude time spent doing the billable work.
- Can a driver choose the right photo, inspection, tow-in, or estimate step?
Can a driver choose the right photo, inspection, tow-in, or estimate step?
- Does the estimator receive vehicle, damage, drivability, insurer, location, and timing context before review?
Does the estimator receive vehicle, damage, drivability, insurer, location, and timing context before review?
Method
- The business supplies every operating rate and bounded job value used in the calculation. The model supplies only the directional range treatment and operating interpretation.
- The calculation uses the user's recent operating inputs, keeps the modeled exposed cohort disjoint, and keeps senior time separate from the opportunity range.
Assumptions
- Your recent operating performance: The model does not substitute a universal industry benchmark for the business's own recent experience.
- One exposed customer cohort: The same prospective customer is not counted again in another stage of the model.
- completed-repair contribution: Lifetime value, referrals, expansion, and future transactions remain outside the calculation unless they are already inside the explicitly chosen bounded value.
- Senior attention stays separate: Time is not converted into revenue, which avoids counting the same operating friction twice.
How to interpret the result
- The result is a directional planning estimate, not verified lost revenue, causal attribution, or guaranteed recovery.
- No. It models one exposed cohort using the business’s own operating numbers. Pricing, safety, service fit, dispatch, technical judgment, estimates, authorization, and job outcomes remain with the business and customer.
- Compare the result with recent call, form, booking, proposal, and CRM records before making an operating decision.